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Privacy Policy

Introduction We, at the Toronto Francophone Psychotherapy Clinic, respect your privacy and are committed to protecting the personal information you entrust to us. This policy explains how we collect, use, disclose, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Collection of personal information We collect the following information:

  • Name, first name, address, telephone number, email address

  • Mental health information and relevant medical history

  • Payment information for services provided

Information is collected directly from you, through forms, interviews and therapy sessions.

Use of information Your personal information is used to:

  • Providing and managing psychotherapy services

  • Contact you for appointments and treatment updates

  • Invoice and manage financial transactions

  • Comply with legal and regulatory requirements

Disclosure of Information We only share your personal information with third parties when necessary, including:

  • With service providers who help us manage our operations

  • If required by law, such as in court proceedings

Security We take appropriate security measures to protect your personal information from unauthorized access, unauthorized disclosure, modification or destruction.

Access to your personal information You have the right to view, modify or request deletion of your personal information that we hold. To exercise this right, please contact us at [email address].

Changes to the Privacy Policy We may update this Privacy Policy from time to time. Changes will be posted on our website with the date of the last update.

Contact For any questions or concerns regarding this policy or your personal information, please contact our Privacy Officer at

Date of last update : June 26, 2024

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